At CRYSTANOVAIC, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are here to help make the process as simple as possible.
Certain items are exempt from being returned:
To initiate a refund, please contact our customer service team at [email protected] with your order details. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].